We keep the platform honest by making each layer swappable. Drop in your own STT, your own LLM, your own TTS — or take ours and tune it. Below: what each pillar actually gives you.
STT in 32 languages with shared phoneme grids, so a caller can switch from EN to TR mid-sentence without a model handoff. We benchmark WER on your audio before pilot — no marketing numbers.
TTS designed for real-time conversation. Pick from realistic neural voices, or clone your brand voice with consent flows and watermarking built in. Streaming output keeps the conversation flowing.
An LLM router picks the right model per turn — a fast local model for chit-chat, a deeper one for complex flows, a private on-prem model for regulated data. You set the policy; the router enforces it.
Native CRM, calendar, payment, and ticket tools. Add your own with a JSON schema — your agent can call it the same call. Tool traces are first-class in the dashboard, no guessing.
Lossless recordings with searchable transcripts, sentiment trails, and policy hits. Auto-redact PII before storage, choose retention windows, and export to your data lake.
First-class SIP — bring your existing trunks, or buy numbers in 70+ countries through us. Failover, fallback, and warm-transfer to any human-staffed line are built in.
