What the assistant takes over
- Pull shipping and order status from your systems and answer instantly
- Start the return/exchange flow and guide it step by step
- Answer stock, size and campaign questions from your product data
Industry scenario
E-commerce & retail
Most questions cluster on the same three things: where is my order, how do returns work, is this in stock. The assistant answers them inside your site from your own records, and leaves campaign and exception decisions to your team.
Dominant channels
Web chat (chatbot) · Site embed · Email
Connects to
- E-commerce panel
- Shipment tracking
- Product catalog and FAQ documents
Compliance
Designed to meet KVKK requirements; personal data (PII) redaction; you set the retention windows.